Mike Hill & Dave Monkhouse
How to create Promoters and drive amazing customer loyalty with Net Promoter Score (NPS)
NPS (Net Promoter Score) is now the worlds leading Customer Experience Matrix, but how do you actually use it to create Promoters and drive amazing customer loyalty? Mike and Dave have been using NPS in the leisure sector for the last 8 years, helping dozens of organisations to put NPS at the core of what they do and making it The key tool for measuring their customer experience and gaining real staff engagement in the process. Learn how it can help you to create real USPs and increase the life time value of your customers.